Delivery & Return Policy
Delivery
When will I get my order?
Apparel, Accessory, and Home Decor
Usually, it takes 3–7 business days to fulfill an order, after which it’s shipped out. The shipping time depends on your location. If you are in the USA, it is mostly 3-4 business days. If it is an international order, it would take 10-20 business days.
Stationery
You will receive proof read for customizable items within 1 business day. After we receive your confirmation, the standard shipping is 8 business day.
[Covid-19] When will I get my order?
Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Here is the update from our printing partner.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with the neighbors
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at rita@findingjoygiftshop.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [insert your support email here].
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at rita@findingjoygiftshop.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
If you are not completely satisfied with the purchase, up to 30 days after you receive your product, simply contact us and we will be more than happy to make the purchase right for you or simply refund your purchase – no questions asked! You can essentially try out these acupuncture themed designs risk free. Please contact us at rita@findinjoygiftshop.com for next step.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at rita@findingjoygiftshop.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!